“Technology needs to be simple for users and accessible. Without that simplicity, technology—regardless of what it has the potential to accomplish—can function as a barrier to rather than a path of access” (13). The authors also state that “if the community that will use the technology is well understood, if the community has a use for the tool that fits with its own theories and modes of working, and if the technology adopted can be supported by that community from the inside, it will succeed—even if it is not the newest, most-sophisticated technology available” (16).
They provide this assessment tool: